TY - BOOK AU - Thill,John V. AU - Bove,Courtland L. TI - Excellence in business communication SN - 1292156651 AV - HF 5718.2 THI PY - 2017/// CY - Boston [etc.] KW - Business communication KW - United States KW - Commercial correspondence KW - Business writing N1 - Includes index N2 - Following in the wake of the digital revolution and the advent of social media, business communication has been hit by yet another revolutionary change: the rise of mobile communication. In this twelfth edition, the most significant and recent technology-related changes affecting the business world are thoroughly discussed. Not to be forgotten, the text continues to emphasize fundamental skills and principles, including the importance of writing, listening, presenting, and other components of business communication. (bron: pearsoned.co.uk) ER -