Understanding and managing customers / 

 - Harlow :  Financial Times Prentice Hall,  c2005. 
 - xxi, 340 pages :  Illustrations ; 
<br/><br/> Includes index. 
<br/><br/><label>ISBN: </label>0273685627 9780273685623 
<br/><br/><label>Subjects--Topical Terms: </label><br/>Customer services.<br/>Customer relations - management.
<br/><br/><label>LC Class. No.: </label>HF 5415.5  / UND