00494cam a22001698a 4500020001500000020001800015050001900033245004300052260005300095300003800148500002000186650002300206650003700229700001900266700002200285700001700307  a0273685627  a978027368562300aHF 5415.5bUND00aUnderstanding and managing customers /  aHarlow :bFinancial Times Prentice Hall,cc2005.  axxi, 340 pages :bIllustrations ;  aIncludes index. 0aCustomer services. 0aCustomer relations - management.1 aDoole, Isobel.1 aLancaster, Peter.1 aLowe, Robin.