TY  - BOOK
AU  - Doole,Isobel
AU  - Lancaster,Peter
AU  - Lowe,Robin
TI  - Understanding and managing customers
SN  - 0273685627
AV  - HF 5415.5 UND
PY  - 2005///
CY  - Harlow
PB  - Financial Times Prentice Hall
KW  - Customer services
KW  - Customer relations - management
N1  - Includes index
ER  -