TY  - BOOK
AU  - Leebov,Wendy
TI  - Telephone skills: for professionals in health care 
T2  - Skills development series,
SN  - 9780815153160
AV  - R 118 LEE
PY  - 1995///
CY  - Beaverton, Or.
PB  - Mosby-Great Performance Inc.
KW  - Telephone
KW  - Medical personnel
KW  - Misinformation
KW  - Interpersonal Relations
KW  - Communication
KW  - Health Personnel
KW  - Health Occupations
KW  - Health Workforce
N1  - Includes index
ER  -