@book{37,
	author = {Goetsch, David L. and Davis, Stanley B.},
	title = {Quality management for organizational excellence :},
	publisher = {Pearson Education Limited,},
	year = {c2014},
	series = {Always learning},
	address = {Harlow :},
	edition = {7th ed., Pearson new international ed.},
	note = {Includes index}
}