Goetsch, David L. Quality management for organizational excellence : introduction to total quality - 7th ed., Pearson new international ed. - Harlow : Pearson Education Limited, c2014 - II, 468 S. Illustrations - Always learning . Includes index ISBN: 9781292022338 1292022337 Subjects--Topical Terms: Total Quality Management LC Class. No.: HD 62.15 / GOE