TY  - BOOK
AU  - Gallagher,Maeve
AU  - Austin,Sarah
AU  - Caffyn,Sarah
TI  - Continuous improvement: the journey of eight companies 
SN  - 0749424362
AV  - TS 156  GAL
PY  - 1997///
CY  - London
PB  - Kogan Page
KW  - Organizational effectiveness
KW  - Total quality management
KW  - Great Britain
N1  - Includes index
ER  -