TY - BOOK AU - Finch,Byron J. TI - Operations now: profitability, processes, performance T2 - The McGraw-Hill/Irwin series operations management, SN - 0072977671 AV - TS 155 FIN PY - 2006/// CY - New York, NY PB - McGraw-Hill/Irwin KW - Production management N1 - Includes index; Introduction to operations management -- Profitability -- Value, strategy, & capabilities -- Processes -- Cost -- Quality -- Quality tools -- Timeliness -- Resource planning -- Supply chain management -- Inventory -- Lean systems -- Capacity -- Constraing management -- Facilities -- Workforce ER -