@book{3776,
	author = {Meredith, Jack R. and Shafer, Scott M.},
	title = {Operations management for MBAs /},
	publisher = {John Wiley & Sons, Inc.,},
	year = {c1999.},
	address = {New York :},
	note = {Includes index.},
	url = {http://catdir.loc.gov/catdir/toc/onix05/98040650.html}
}