Skinner, Harvey A. creator text San Francisco Benjamin Cummings c2002 monographic xi, 404 pages : Illustrations ; Re-orienting health care organizations. Problems and solutions -- Beyond clinical care -- Improving the organization -- Putting prevention into practice -- Physicians' perspectives on organizational change -- What motivates people to change. Five steps for improving organizations. The five-step model -- Step 1: developing motivation for change -- Step 2: strengthening capacities for improvement -- Step 3: identify strategic directions in behavior change -- Step 4: conducting a critical functions analysis -- Step 5: improvement using rapid cycle change -- Sustaining the momentum for positive change. e-Health: the new role of information technology. Information technology to support practitioners and patients -- Computer systems that motivate behavioral change -- TeenNet: using the internet for e-Health -- Consumer perspectives on e-Health. Afterword. Your personal and organizational learning plan -- Your organizational prototype -- ACTSS: success factors for organizational improvement -- CFA: critical functions analysis. Includes index. Organizational change Health promotion Health services administration RA 427.8 SKI 0205341594 9780205341597