00752cam a22002058a 4500020001500000020001800015050001900033245004200052260005500094300003000149500002000179520019000199650002300389650003400412650002300446700001900469700002200488700001700510856001900527  a0273685627  a978027368562300aHF 5415.5bUND00aUnderstanding and managing customers/  aNew York :bFinancial Times Prentice Hall,cc2005.  axxi 340 p:bIllustration;  aIncludes index.  aThis comprehensive textbook provides an easy introduction to the subject of customers and ensures that the needs of business students will be met in an up-to-date and innovative manner. 0aCustomer services. 6aService �a la client�ele. 7aCustomer services.1 aDoole, Isobel.1 aLancaster, Peter,1 aLowe, Robin,  ydownload ebook