00660cam a2200229 i 4500 0070217602 9780070217607 Fitzsimmons, James A. Service management: operations, strategy, and information technology / 2nd edition. Boston : McGraw-Hill, c1998 XXVI-613 p. : ill, ; Includes index Service industries Services (Industrie) Service industries Services gestion d'entreprise Fitzsimmons, James A, Fitzsimmons, Monna J. download ebook BK 0 0 0 GIMPA GIMPA REF 2004-07-09 Donation 0 HD 9980.5 FIT GIMPA659 2024-10-24 2024-10-24 BK 4070 4070