@book{4097,
	author = {Anupindi, Ravi. and Chopra, Sunil.},
	title = {Managing business process flows /},
	publisher = {Prentice Hall,},
	year = {c2006.},
	address = {Upper Saddle River, N.J. :},
	edition = {2 ed.},
	note = {Includes index}
}