00819cam a2200289Ma 4500 9780070964525 0070964521 HD 9980.5 SER Zeithaml, Valarie A. Services marketing : integrating customer focus across the firm / Canadian ed. Toronto : McGraw-Hill Ryerson, c 2007. xxvi, 630 pages: illustration ; Includes index. Service industries Customer services Marketing Services (Industrie) Service �a la client�ele Marketing Customer services. Marketing. Service industries Bitner, Mary .J...et al download ebook BK 4139 4139