Fitzsimmons, James A. <br/><br/>
Service management :  operations, strategy, and information technology / 

 - 2nd ed. 
 - Boston :  McGraw-Hill Companies, Inc.,  c1998. 
 - xxvi, 613 pages :  Illustrations ; 
<br/><br/> Updated ed. of: Service management for competitive advantage. 1994. 
<br/><br/>Includes bibliographical references and index. 
<br/><br/><label>ISBN: </label>0070217602 (alk. paper) 
<br/><br/><label>Subjects--Topical Terms: </label><br/>Service industries - management.
<br/><br/><label>LC Class. No.: </label>HD 9980.5  / FIT