00645pam a2200181 a 4500 0070217602 (alk. paper) HD 9980.5 FIT Fitzsimmons, James A. Service management : operations, strategy, and information technology / 2nd ed. Boston : McGraw-Hill Companies, Inc., c1998. xxvi, 613 pages : Illustrations ; Updated ed. of: Service management for competitive advantage. 1994. Includes bibliographical references and index. Service industries - management. Fitzsimmons, Mona J. BK lcc 0 0 0 GIMPA kcl GEN 2001-04-27 Purchase 0 HD 9980.5 FIT 36882 2021-06-28 2021-06-28 BK 0 0 0 GIMPA kcl GEN 2001-04-27 Purchase 0 HD 9980.5 FIT 36879 2021-06-28 2021-06-28 BK 0 0 lcc 0 GIMPA GIMPA REF 2004-07-09 Donation 0 HD 9980.5 FIT 659 2023-10-09 2023-10-09 BK 498 498