TY  - BOOK
AU  - Fitzsimmons,James A.
AU  - Fitzsimmons,Mona J.
TI  - Service management: operations, strategy, and information technology 
SN  - 0070217602 (alk. paper)
AV  - HD 9980.5 FIT
PY  - 1998///
CY  - Boston
PB  - McGraw-Hill Companies, Inc.
KW  - Service industries - management
N1  - Updated ed. of: Service management for competitive advantage. 1994; Includes bibliographical references and index
ER  -