TY - BOOK AU - Ouwersloot,Hans AU - Duncan,Tom TI - Integrated marketing communications SN - 9780077111205 AV - HF 5415.123 OUW PY - 2008/// CY - London PB - McGraw-Hill KW - Communication in marketing KW - Marketing N1 - Includes index; Marketing communication builds brands -- Brands and brand relationships -- Touch points: brand communication at work -- Consumer response -- IMC planning -- Creative message strategies -- Message execution -- Media characteristics -- The Internet and interactivity -- Media planning -- Building the brand: product placements, events, sponsorships and packaging -- Publicity and public relations -- Sales promotion -- Personal selling -- Direct marketing and customer service: the dialogue builder -- Social, ethical and legal issues -- International marketing communication -- Measurement, evaluation and effectiveness ER -