TY  - BOOK
AU  - Barlow,Janelle
AU  - Stewart,Paul
TI  - Branded customer service: the new competitive edge 
SN  - 1576752984
AV  - HF 5415.5 BAR
PY  - 2004///
CY  - New Delhi
PB  - Tata McGraw-Hill Publishing Company Limited
KW  - Customer services
KW  - Business names
KW  - Brand name products
N1  - Includes index
UR  - http://www.loc.gov/catdir/enhancements/fy0715/2004047605-d.html
UR  - http://www.loc.gov/catdir/enhancements/fy0913/2004047605-b.html
ER  -