Effective call center training :  soft skills / 

 - New Delhi :  Excel Books,  c2001. 
 - 220 pages :  Illustrations ; 
<br/><br/><label>ISBN: </label>8174462554 9788174462558 
<br/><br/><label>Subjects--Topical Terms: </label><br/>Call centers.
<br/><br/><label>LC Class. No.: </label>HF 8788  / EFF