00379cam a22001457a 4500 0 0 0 GIMPA kcl GEN 2007-10-21 Donation 0 HF 8788 EFF 51903 2021-07-05 2021-07-05 BK 525 525 8174462554 9788174462558 HF 8788 EFF Effective call center training : soft skills / New Delhi : Excel Books, c2001. 220 pages : Illustrations ; Call centers. V.J. Associates. BK