@book{530,
	author = {Frost, Chris.},
	title = {Operational risk and resilience /},
	publisher = {Butterworth-Heinemann,},
	year = {c2001.},
	address = {Oxford :},
	note = {Includes index.},
	url = {http://www.loc.gov/catdir/description/els031/00034295.html}
}