@book{542,
	author = {Palmer, Ian, and Dunford, Richard.},
	title = {Managing organizational change :},
	publisher = {McGraw-Hill,},
	year = {c2009.},
	address = {Boston :},
	edition = {2nd ed.},
	note = {Includes index.},
	url = {http://catdir.loc.gov/catdir/enhancements/fy0808/2008001633-t.html}
}