TY  - SER
AU  - Evans, James R.
TI  - Total quality : : management, organization, and strategy / 
SN  - 8131500543
AV  - HD 62.15 EVA
PY  - 2002///
CY  - Australia
PB  - South-Western/Thompson Learning
KW  - Total quality management
KW  - Quality control
KW  - Management
N1  - Includes index
ER  -