@book{563,
	author = {McGraw-Hill /Glencoe.},
	title = {Managing information in the workplace :},
	publisher = {McGraw-Hill /Glencoe,},
	year = {c2003.},
	series = {Glencoe professional communication series,},
	address = {New York :},
	note = {Includes index.},
	url = {http://www.loc.gov/catdir/description/mh031/2002014578.html}
}