@book{566,
	author = {Doscher, Robert. and Simms, Richard.},
	title = {The DialAmerica teleservices handbook :},
	publisher = {NTC Business Books,},
	year = {c2001.},
	address = {Lincolnwood (Chicago), Ill. :},
	note = {Includes glossary and index.},
	url = {http://www.loc.gov/catdir/description/mh041/00038662.html}
}