Doscher, Robert. <br/><br/>
The DialAmerica teleservices handbook :  a guide to successful inbound and outbound telemarketing / 

 - Lincolnwood (Chicago), Ill. :  NTC Business Books,  c2001. 
 - xx, 284 pages :  Illustrations ; 
<br/><br/> Includes glossary and index. 
<br/><br/><label>ISBN: </label>0658003992 
<br/><br/><label>Subjects--Topical Terms: </label><br/>Telemarketing.
<br/><br/><label>LC Class. No.: </label>HF5415.1265  / DOS