00619cam a22001574a 4500020001500000050002100015100002100036245010400057260006300161300003700224500003300261650001900294700002000313856006200333856006600395  a065800399200aHF5415.1265bDOS1 aDoscher, Robert.14aThe DialAmerica teleservices handbook :ba guide to successful inbound and outbound telemarketing /  aLincolnwood (Chicago), Ill. :bNTC Business Books,cc2001.  axx, 284 pages :bIllustrations ;  aIncludes glossary and index. 0aTelemarketing.1 aSimms, Richard.42uhttp://www.loc.gov/catdir/description/mh041/00038662.html42uhttp://www.loc.gov/catdir/enhancements/fy0705/00038662-b.html