The a guide to successful inbound and outbound telemarketing Doscher, Robert. creator Simms, Richard. text Lincolnwood (Chicago), Ill NTC Business Books c2001 monographic xx, 284 pages : Illustrations ; Includes glossary and index. Telemarketing HF5415.1265 DOS 0658003992 http://www.loc.gov/catdir/description/mh041/00038662.html http://www.loc.gov/catdir/enhancements/fy0705/00038662-b.html http://www.loc.gov/catdir/description/mh041/00038662.html http://www.loc.gov/catdir/enhancements/fy0705/00038662-b.html