TY  - BOOK
AU  - Doscher,Robert
AU  - Simms,Richard
TI  - The DialAmerica teleservices handbook: a guide to successful inbound and outbound telemarketing 
SN  - 0658003992
AV  - HF5415.1265 DOS
PY  - 2001///
CY  - Lincolnwood (Chicago), Ill.
PB  - NTC Business Books
KW  - Telemarketing
N1  - Includes glossary and index
UR  - http://www.loc.gov/catdir/description/mh041/00038662.html
UR  - http://www.loc.gov/catdir/enhancements/fy0705/00038662-b.html
ER  -