TY  - BOOK
AU  - Batten,Joe
AU  - Ziglar,Zig
TI  - Building a Total Quality Culture
T2  - A Fifty-Minute Series Book
SN  - 8176495212
AV  - HD 62.15 BAT
PY  - 2004///
CY  - New Delhi
PB  - Viva Books Private Limited
KW  - Total quality management
KW  - Corporate culture
N1  - Includes appendix
ER  -