@book{615,
	author = {Kirkpatrick, Donald L.},
	title = {Managing change effectively :},
	publisher = {Butterworth, Heinemann,},
	year = {c2001.},
	address = {Boston :},
	note = {Includes index.},
	url = {http://www.loc.gov/catdir/description/els031/00064022.html}
}