Keeping customers / 

 - Boston, MA :  Harvard Business School Press,  c1993. 
 - xx, 384 pages :  Illustrations ; 
 - The Harvard Business Review Book Series, .
<br/><br/> Articles originally published in the Harvard business review, 1968-1992.<br/><br/>Includes index.  Companion volume to: Seeking customers. 
<br/><br/><label>ISBN: </label>0875843336 (acidfree paper) : 
<br/><br/><label>Subjects--Topical Terms: </label><br/>Customer services - United States.<br/>Consumer satisfaction - United States.
<br/><br/><label>LC Class. No.: </label>HF 5415.5  / KEE