the present and the promise of knowledge management Despres, Charles. Chauvel, Daniele. text Boston Butterworth-Heinemann c2000 monographic xv, 344 pages : Illustrations ; Includes index. Knowledge management HD 30.2 KNO 0750672471 (pbk. : alk. paper) http://www.loc.gov/catdir/description/els031/00044418.html http://www.loc.gov/catdir/toc/els031/00044418.html http://www.loc.gov/catdir/description/els031/00044418.html http://www.loc.gov/catdir/toc/els031/00044418.html