@book{841,
	author = {Zikmund, William G.},
	title = {Business research methods /},
	publisher = {Thomson/South-Western,},
	year = {c2003.},
	address = {Mason, OH :},
	edition = {7th ed.},
	note = {Includes index.},
	url = {http://www.loc.gov/catdir/enhancements/fy1102/2002020827-b.html}
}