TY - BOOK AU - Kotler,Philip AU - Keller,Kevin Lane TI - Marketing management SN - 9780273779834 AV - HF 5415.13 KOT PY - 2013/// CY - Upper Saddle River, N.J. PB - Pearson KW - Marketing N1 - Includes endnotes and index; Understanding marketing management -- Defining marketing for the 21st century -- Developing marketing strategies and plans -- Capturing marketing insights -- Collecting information and forecasting demand -- Conducting marketing research -- Connecting with customers -- Creating long-term loyalty relationships -- Analyzing consumer markets ER -