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Service operations management : improving service delivery / by
Edition: 2nd ed.
Material type: Text Text
Publication details: Harlow, England ; New York : FT/Prentice Hall, c2005
Availability: Items available for loan: GIMPA Main (1)Call number: HD 9980.5 JOH.

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2.
Cases in operations management / by
Edition: 3rd ed.
Material type: Text Text
Publication details: Harlow, England ; New York : FT Prentice Hall, c2003
Availability: Items available for loan: GIMPA Main (1)Call number: TS 155 CAS.

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