Search for 'su:"Customer relations - management."'

The CRM handbook : a business guide to customer relationship management /

By Dyché, Jill.. Boston : Addison-Wesley, 2002 . xxiv, 307 pages : , Includes index. 0201730626 (pbk. : recycled, acidfree paper)

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Managing customer relationships : a strategic framework /

By Peppers, Don.. Hoboken, New Jersey : John Wiley & Sons, Inc., 2004 . xi, 516 pages : , Includes index. 047148590X (cloth)

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Customer relationship management /

By Peelen, Ed.. Harlow, England ; | New York : FT Prentice Hall, 2005 . xvi, 433 pages : , Includes index. 027368177X

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Managing services : using technology to create value /

By Davis, Mark M.. Boston : McGraw-Hill/Irwin, 2003 . xvii, 443 pages : , Includes bibliographical references and index. 0072464267 (alk. paper) | 0071194770 (international ed. : alk. paper)

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Understanding and managing customers /

Harlow : Financial Times Prentice Hall, 2005 . xxi, 340 pages : , Includes index. 0273685627 | 9780273685623

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