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1.
Supply chain management : strategy, planning, and operation / by
Edition: 3rd ed.
Material type: Text Text
Publication details: Upper Saddle River, N.J. : Pearson/Prentice Hall, c2007
Availability: Items available for loan: GIMPA Main (2)Call number: HF 5415.13 CHO, ...

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2.
Proactive customer service : transforming your customer service department into a profit center / by
Material type: Text Text
Publication details: New York : AMACOM, c1997
Availability: Items available for loan: GIMPA Main (1)Call number: HF 5415.5 BRE.

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3.
Service quality : research perspectives / by
Material type: Text Text
Publication details: Thousand Oaks, Calif. : Sage Publications, c2004
Online access:
Availability: Items available for loan: GIMPA Main (1)Call number: HF 5415.5 SCH.

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4.
Successful service operations management / by
Material type: Text Text
Publication details: Mason, OH : South-Western, c2003
Online access:
Availability: Items available for loan: GIMPA Main (1)Call number: HF 5415.5 MET.

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5.
Customer focus : a strategy for success / by Series:
Material type: Text Text
Publication details: New Delhi: VIVA Books Private Limited, c2004
Availability: Items available for loan: GIMPA Main (1)Call number: HF 5415.5 LAN.

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6.
Supply chain management : strategy, planning, and operation / by
Edition: 6th ed.
Material type: Text Text
Publication details: Boston : Pearson, c2016
Availability: Items available for loan: GIMPA Main (4)Call number: HF 5415.13 CHO, ...

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