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	1.	The CRM handbook : a business guide to customer relationship management / by Dyché, Jill Material type: Text Publication details: Boston : Addison-Wesley, c2002 Availability: Items available for loan: GIMPA Main (1)Call number: HF 5415.5 DYC. Place hold Add to cart (remove)
	2.	Managing customer relationships : a strategic framework / by Peppers, Don Rogers, Martha Material type: Text Publication details: Hoboken, New Jersey : John Wiley & Sons, Inc., c2004 Online access: Click here to access online Click here to access online Click here to access online Availability: Items available for loan: GIMPA Main (1)Call number: HF 5415.5 PEP. Place hold Add to cart (remove)
	3.	Customer relationship management / by Peelen, Ed Material type: Text Publication details: Harlow, England ; New York : FT Prentice Hall, c2005 Availability: Items available for loan: GIMPA Main (3)Call number: HF 5415.5 PEE, ... Place hold Add to cart (remove)
	4.	Managing services : using technology to create value / by Davis, Mark M Heineke, Janelle N Material type: Text Publication details: Boston : McGraw-Hill/Irwin, c2003 Availability: Items available for loan: GIMPA Main (1)Call number: HD 9980.5 DAV. Place hold Add to cart (remove)
	5.	Understanding and managing customers / by Doole, Isobel Lancaster, Peter Lowe, Robin Material type: Text Publication details: Harlow : Financial Times Prentice Hall, c2005 Availability: Items available for loan: GIMPA Main (1)Call number: HF 5415.5 UND. Place hold Add to cart (remove)

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