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	1.	The CRM handbook : a business guide to customer relationship management / by Dyché, Jill Material type: Text Publication details: Boston : Addison-Wesley, c2002 Availability: Items available for loan: GIMPA Main (1)Call number: HF 5415.5 DYC. Place hold Add to cart (remove)
	2.	Loyalty rules! : how today's leaders build lasting relationships / by Reichheld, Frederick F Material type: Text Publication details: Boston : Harvard Business School Press, c2001 Availability: Items available for loan: GIMPA Main (1)Call number: HF 5415.525 REI. Place hold Add to cart (remove)
	3.	Managing customer relationships : a strategic framework / by Peppers, Don Rogers, Martha Material type: Text Publication details: Hoboken, New Jersey : John Wiley & Sons, Inc., c2004 Online access: Click here to access online Click here to access online Click here to access online Availability: Items available for loan: GIMPA Main (1)Call number: HF 5415.5 PEP. Place hold Add to cart (remove)
	4.	Customer relationship management / by Peelen, Ed Material type: Text Publication details: Harlow, England ; New York : FT Prentice Hall, c2005 Availability: Items available for loan: GIMPA Main (3)Call number: HF 5415.5 PEE, ... Place hold Add to cart (remove)
	5.	Internal marketing : tools and concepts for customer-focused management / by Ahmed, Pervaiz K Rafiq, Mohammed Series: Marketing / Butterworth-Heinemann Material type: Text Publication details: Oxford (UK) ; Woburn (MA) : Butterworth-Heinemann, c2002 Availability: Items available for loan: GIMPA Main (1)Call number: HF 5415.13 AHM. Place hold Add to cart (remove)
	6.	BRANDing : concepts and process / by Pati, Debashis Series: Material type: Text Publication details: Delhi : Macmillan India Ltd. c2002 Availability: Items available for loan: GIMPA Main (1)Call number: HD 69 PAT. Place hold Add to cart (remove)
	7.	Judgment on the front line : how smart companies win by trusting their people / by DeRose, Chris Tichy, Noel M Material type: Text Publication details: New York : Portfolio/Penguin, c2012 Availability: Items available for loan: GIMPA Main (5)Call number: HF5415.5 DER, ... Place hold Add to cart (remove)
	8.	Sales management : a primer for frontier markets / by Hinson, Robert Adeola, Ogechi Amartey, Abednego Feehi Okoe Material type: Text Publication details: Charlotte, NC : Information Age Publishing Inc., c2019 Availability: Items available for loan: GIMPA Main (4)Call number: HF5438.25 HIN, ... Place hold Add to cart (remove)
	9.	Managing services : using technology to create value / by Davis, Mark M Heineke, Janelle N Material type: Text Publication details: Boston : McGraw-Hill/Irwin, c2003 Availability: Items available for loan: GIMPA Main (1)Call number: HD 9980.5 DAV. Place hold Add to cart (remove)
	10.	Fog lights : piercing the fog of everyday business / by Hunter P. Bruce Material type: Text Publication details: Don Mills, Ontario : Lighthouse 360, c2008 Availability: Items available for loan: GIMPA Main (1)Call number: HD 62.7 HUN. Place hold Add to cart (remove)
	11.	Selling today : creating customer value / by Manning, Gerald L Reece, Barry L MacKenzie, H. F Edition: 4th Canadian ed. Material type: Text Publication details: Toronto : Pearson Prentice Hall, c2007 Availability: Items available for loan: GIMPA Main (1)Call number: HF 5438.25 MAN. Place hold Add to cart (remove)
	12.	Understanding and managing customers / by Doole, Isobel Lancaster, Peter Lowe, Robin Material type: Text Publication details: Harlow : Financial Times Prentice Hall, c2005 Availability: Items available for loan: GIMPA Main (1)Call number: HF 5415.5 UND. Place hold Add to cart (remove)

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