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1.
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Insurance products & services / by
Material type: Text Text
Publication details: New Delhi : Taxmann Publications Pvt. Ltd., c2004
Availability: Items available for loan: GIMPA Main (3)Call number: HG 8091 INS, ...

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2.
Truth, lies, and advertising : the art of account planning / by Series: Adweek books
Material type: Text Text
Publication details: New York : John Wiley & Sons, Inc., c1998
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Availability: Items available for loan: GIMPA Main (1)Call number: HF 5837 STE.

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3.
Supply chain management : strategy, planning, and operation / by
Edition: 3rd ed.
Material type: Text Text
Publication details: Upper Saddle River, N.J. : Pearson/Prentice Hall, c2007
Availability: Items available for loan: GIMPA Main (2)Call number: HF 5415.13 CHO, ...

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4.
Proactive customer service : transforming your customer service department into a profit center / by
Material type: Text Text
Publication details: New York : AMACOM, c1997
Availability: Items available for loan: GIMPA Main (1)Call number: HF 5415.5 BRE.

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5.
No-nonsense marketing : 101 practical ways to win and keep customers / by
Material type: Text Text
Publication details: New York : John Wiley & Sons, Inc., c1997
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Availability: Items available for loan: GIMPA Main (2)Call number: HF 5415.13 PRU, ...

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6.
Customer service : skills for success / by
Edition: 4th ed.
Material type: Text Text
Publication details: Boston : McGraw-Hill, c2009
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Availability: Items available for loan: GIMPA Main (3)Call number: HF 5415.5 LUC, ...

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7.
Services marketing : people, technology, strategy / by
Edition: 6th ed.
Material type: Text Text
Publication details: Upper Saddle River, N.J. : Pearson/Prentice Hall, c2007
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Availability: Items available for loan: GIMPA Main (1)Call number: HF 5415.13 LOV.

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8.
Service quality : research perspectives / by
Material type: Text Text
Publication details: Thousand Oaks, Calif. : Sage Publications, c2004
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Availability: Items available for loan: GIMPA Main (1)Call number: HF 5415.5 SCH.

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9.
Successful service operations management / by
Material type: Text Text
Publication details: Mason, OH : South-Western, c2003
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Availability: Items available for loan: GIMPA Main (1)Call number: HF 5415.5 MET.

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10.
Services marketing : integrating customer focus across the firm / by
Edition: 4th ed.
Material type: Text Text
Publication details: Boston : McGraw-Hill/Irwin, c2006
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Availability: Items available for loan: GIMPA Main (1)Call number: HD 9980.5 ZEI.

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11.
Professional hospitality : an introduction / by
Material type: Text Text
Publication details: Ranjit Nagar, New Delhi : Global Books & Subscription Services, c1996
Availability: Items available for loan: GIMPA Main (1)Call number: TX 911.3 VAN.

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12.
Customer service : skills for success / by
Edition: 6th ed.
Material type: Text Text
Publication details: New York : c2015
Availability: Items available for loan: GIMPA Main (1)Call number: HF 5415.5 LUC.

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13.
Customer service : skills for success / by
Edition: 6th ed.
Material type: Text Text
Publication details: New York : McGraw- Hill education , c2015
Availability: Items available for loan: GIMPA Main (1)Call number: HF 5415.5 LUC.

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14.
Keeping customers / by Series: The Harvard Business Review Book Series
Material type: Text Text
Publication details: Boston, MA : Harvard Business School Press, c1993
Availability: Items available for loan: GIMPA Main (1)Call number: HF 5415.5 KEE.

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15.
Customer focus : a strategy for success / by Series:
Material type: Text Text
Publication details: New Delhi: VIVA Books Private Limited, c2004
Availability: Items available for loan: GIMPA Main (1)Call number: HF 5415.5 LAN.

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16.
Branded customer service : the new competitive edge / by
Edition: 1st ed.
Material type: Text Text
Publication details: New Delhi : Tata McGraw-Hill Publishing Company Limited, c2004
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Availability: Items available for loan: GIMPA Main (1)Call number: HF 5415.5 BAR.

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17.
Services marketing : people, technology, strategy / by
Edition: 8th ed.
Material type: Text Text
Publication details: New Jersey : World Scientific Publishing Co. Inc., c2016
Availability: Items available for loan: GIMPA Main (8)Call number: HF 5415.13 WIR, ...

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18.
Services marketing : integrating customer focus across the firm / by
Edition: 7th ed.
Material type: Text Text
Publication details: New York : McGraw-Hill Education, c 2018
Availability: Items available for loan: GIMPA Main (4)Call number: HD 9980.5 ZEI, ...

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19.
Supply chain management : strategy, planning, and operation / by
Edition: 6th ed.
Material type: Text Text
Publication details: Boston : Pearson, c2016
Availability: Items available for loan: GIMPA Main (4)Call number: HF 5415.13 CHO, ...

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20.
Banking services and the consumer : a report / by
Material type: Text Text
Publication details: London : Methuen & Co. Ltd., c1983
Availability: Items available for loan: GIMPA Main (1)Call number: HG 2988 BAN.

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