| 000 | 00506cam a22001694a 4500 | ||
|---|---|---|---|
| 020 | _a0273683675 | ||
| 050 | 0 | 0 |
_aHD 9980.5 _bJOH |
| 100 | 1 | _aJohnston, Robert. | |
| 245 | 1 | 0 |
_aService operations management : _bimproving service delivery / |
| 250 | _a2nd ed. | ||
| 260 |
_aHarlow, England ; _aNew York : _bFT/Prentice Hall, _cc2005. |
||
| 300 |
_axix, 496 pages : _bIllustrations ; |
||
| 500 | _aIncludes index. | ||
| 650 | 0 | _aService industries - management. | |
| 700 | 1 | _aClark, Graham. | |
| 942 |
_cBK _2lcc |
||
| 999 |
_c1973 _d1973 |
||