| 000 | 00788cam a22002174a 4500 | ||
|---|---|---|---|
| 020 | _a0324135564 | ||
| 050 | 0 | 0 |
_aHF 5415.5 _bMET |
| 100 | 1 | _aMetters, Richard. | |
| 245 | 1 | 0 | _aSuccessful service operations management / |
| 260 |
_aMason, OH : _bSouth-Western, _cc2003. |
||
| 300 |
_axix, 374 pages : _bIllustrations ; |
||
| 500 | _aIncludes index. | ||
| 650 | 0 | _aCustomer services - management. | |
| 650 | 0 | _aCustomer services - management - case studies. | |
| 700 | 1 | _aKing-Metters, Kathryn. | |
| 700 | 1 | _aPullman, Madeleine. | |
| 856 | 4 | 1 | _uhttp://www.loc.gov/catdir/enhancements/fy1505/2002073424-t.html |
| 856 | 4 | 2 | _uhttp://www.loc.gov/catdir/enhancements/fy1505/2002073424-d.html |
| 856 | 4 | 2 | _uhttp://www.loc.gov/catdir/enhancements/fy1505/2002073424-b.html |
| 942 |
_cBK _2lcc |
||
| 999 |
_c2047 _d2047 |
||