| 000 | 00708cam a2200205 a 4500 | ||
|---|---|---|---|
| 020 | _a9780073545448 (alk. paper) | ||
| 020 | _a0073545449 (alk. paper) | ||
| 050 | 0 | 0 |
_aHF 5415.5 _bLUC |
| 100 | 1 | _aLucas, Robert W. | |
| 245 | 1 | 0 |
_aCustomer service : _bskills for success / |
| 250 | _a4th ed. | ||
| 260 |
_aBoston : _bMcGraw-Hill, _cc2009. |
||
| 300 |
_axx, 294 pages : _bIllustrations ; |
||
| 500 | _aIncludes index. | ||
| 650 | 0 | _aCustomer services. | |
| 856 | 4 | 2 | _uhttp://www.loc.gov/catdir/enhancements/fy0806/2007045960-d.html |
| 856 | 4 | 1 | _uhttp://www.loc.gov/catdir/enhancements/fy0806/2007045960-t.html |
| 856 | 4 | 2 | _uhttp://www.loc.gov/catdir/enhancements/fy0809/2007045960-b.html |
| 942 |
_cBK _2lcc |
||
| 999 |
_c2118 _d2118 |
||