000			00549cam a22001814a 4500
999			_c2144 _d2144
020			_a1578512050 (alk. paper)
050	0	0	_aHF 5415.525 _bREI
100	1		_aReichheld, Frederick F.
245	1	0	_aLoyalty rules! : _bhow today's leaders build lasting relationships /
260			_aBoston : _bHarvard Business School Press, _cc2001.
300			_axiii, 213 pages : _bIllustrations ;
500			_aIncludes index.
650		0	_aCustomer loyalty.
650		0	_aCustomer relations.
650		0	_aEmployee loyalty.
650		0	_aLeadership.
942			_cBK