| 000 | 00467cam a22001454a 4500 | ||
|---|---|---|---|
| 999 |
_c2146 _d2146 |
||
| 020 | _a0201730626 (pbk. : recycled, acidfree paper) | ||
| 050 | 0 | 0 |
_aHF 5415.5 _bDYC |
| 100 | 1 | _aDyché, Jill. | |
| 245 | 1 | 4 |
_aThe CRM handbook : _ba business guide to customer relationship management / |
| 260 |
_aBoston : _bAddison-Wesley, _cc2002. |
||
| 300 |
_axxiv, 307 pages : _bIllustrations ; |
||
| 500 | _aIncludes index. | ||
| 650 | 0 | _aCustomer relations - management. | |
| 942 | _cBK | ||