| 000 | 00454cam a2200145 a 4500 | ||
|---|---|---|---|
| 999 |
_c2158 _d2158 |
||
| 020 | _a0814403727 | ||
| 050 | 0 | 0 |
_aHF 5415.5 _bBRE |
| 100 | 1 | _aBrennan, Charles D. | |
| 245 | 1 | 0 |
_aProactive customer service : _btransforming your customer service department into a profit center / |
| 260 |
_aNew York : _bAMACOM, _cc1997. |
||
| 300 |
_aix, 212 pages : _bIllustrations ; |
||
| 500 | _aIncludes index. | ||
| 650 | 0 | _aCustomer services - management. | |
| 942 | _cBK | ||