| 000 | 00653cam a2200205 a 4500 | ||
|---|---|---|---|
| 020 | _a8179921840 | ||
| 020 | _a9788179921845 | ||
| 050 | 1 | 4 |
_aTX 911.3 _bSER |
| 245 | 0 | 0 | _aService quality management in hospitality, tourism and leisure / |
| 260 |
_aMumbai, India : _bJaico Publishing House, _c2004. |
||
| 300 |
_axvii, 339 pages : _bIllustrations ; |
||
| 500 | _aIncludes bibliographical references and index. | ||
| 650 | 0 | _aTourism - management. | |
| 650 | 0 | _aHospitality industry - management. | |
| 650 | 0 | _aLeisure industry - management. | |
| 700 | 1 | _aKandampully, Jay. | |
| 700 | 1 | _aMok, Connie. | |
| 700 | 1 | _aSparks, Beverley A. | |
| 942 | _cBK | ||
| 999 |
_c3257 _d3257 |
||